Return Policy

At ZAMAOFFICIAL, your satisfaction matters to us. We understand that sometimes a product may not fit perfectly or meet your expectations, which is why we offer a hassle-free exchange policy to ensure a smooth shopping experience.

If you need to exchange an item due to a size issue or any other valid reason, you may request an exchange within 7 days of receiving your order. Please note that we do not offer returns or refunds — only exchanges are allowed.

To initiate an exchange, simply contact us at zamaofficial@gmail.com with your order details. Our support team will guide you through the exchange process and provide further instructions.

Once approved, the item must be:

• In original condition

• Unused

• With all tags and original packaging intact

Please ensure the item is securely packed to avoid damage during transit. After we receive and inspect the item, the exchange will be processed accordingly.

Kindly note that certain items may not be eligible for exchange due to hygiene reasons or if they show signs of use or damage. Such items will be clearly marked as non-exchangeable on our website.

In case you receive a defective or damaged product, please contact our customer support team immediately. We will arrange a replacement after verification.

For any further questions or assistance regarding our exchange policy, feel free to reach out. We’re always here to help and ensure a positive shopping experience with ZAMAOFFICIAL.